Accessibilty

                   


                                       Providing Goods and Services to People with Disabilities

 

Bayview Chrysler Dodge Jeep Ltd is committed to excellence in serving all customers including people with disabilities.

Assistive Devices
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Bayview Chrysler Dodge Jeep Ltd. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services available.

 Services/Facilities include:

·       Washrooms

·       Showroom

·       Service

·       Parts

The notice will be made publicly available at all main business entrances.

Training
Bayview Chrysler Dodge Jeep Ltd will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained:

·       Department Managers

·       Service Advisors

·       Parts Advisors

·       Sales Staff

·       Office Workers

·       Reception

·       Cashiers

Staff will be trained on Accessible Customer Service within 14 days after being hired.

Training will include:

·       An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

·       Bayview Chrysler Dodge Jeep Ltd's plan related to the customer service standard

·       How to interact and communicate with people with various types of disabilities

·       How to interact with people with various types of disabilities who use an assistive device or require the assistance of a service animal or a support person

·       What to do if a person with a disability is having difficulty in accessing Bayview Chrysler Dodge Jeep ltd's goods and services

Staff will also be trained when changes are made to our accessible customer service plan.

Feedback process
Customers who wish to provide feedback on the way Bayview Chrysler Dodge Jeep Ltd provides goods and services to people with disabilities can provide feedback in the following ways:

·       Speaking to department managers

·       E-mail via bayviewchrysler.com

·       Social media

All feedback, including complaints, will be handled in the following manner:

·       Department manager will be notified

·       Department manager will meet with owners

·       Department manager will communicate decision to person of interest

Customers can expect to hear back in seven days.

Notice of availability
Bayview Chrysler Dodge Jeep Ltd will notify the public that our documents related to accessible customer service, are available upon request by posting a notice in the following locations:

·       Service desk

·       Reception desk

·       Border Truck Leasing

·       www.bayviewchrysler.com

Modifications to this or other policies
Any policy, practice or procedure of Bayview Chrysler Dodge Jeep Ltd that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.